Return Policy

**Being an exclusive nonprofit sale #PranaahCares doesn’t fall under the general return policies and terms & conditions. The policies and processes for this sale do not support exchanges, returns and customization of any kind. To know more, please reach out to us at

General Return Policy:

  • We accept cancellations and returns only if there are no  alterations or personalized customization demanded by the customer .
  • Refund will only be possible as an exchange of garment or as a credit note valid only for the duration of 6 months .
  • Contact us within 7 days of delivery for exchange of garments .
  • Exchange only possible if the garment has not been used and if there is no wear and tear according to the brand  parameters.
  • In the event of cancellation of an order, request cancellation within 2 days of purchase or placing the order if customized
  • No cancellations or exchange possible on customized outfits

Delivery Locations:

  • Delivery within the country will only be possible to areas which are listed with the shipping/courier service providers
  • International shipping available with additional payment, to all countries listed with the shipping /courier service providers.

Delivery Time:

  • Despatch of the outfit both retail/customized will only be possible upon full payment of the order
  • For international couriers the outfit will be dispatched only once we receive the courier amount.
  • Our staff will update you on the shipping charges, depending on the weight of the package and the delivery location.

Shipping Rates:

  • Shipping costs are based on the weight of your order and the delivery method.
  • Additional shipping charges may apply to remote areas or for large or heavy items.

Damaged Item In Transport:

  • If there is any damage found to the packaging at the time of delivery contact us immediately to our mail ID along with the video showing us the actual condition of the packaging and the outfit when received.